***PLEASE ALLOW 2-6 WEEKS DUE TO COVID-19 SHIPPING DELAYS***
A Preorder is an order placed for an item which is a new release to our collection or an item which we purchase in bulk to keep our prices low & affordable. Our preorder styles will state that they are preorder on the product details so please read carefully. It is the customers responsibility to read & understand this information before proceeding to place an order. Preorder items are NOT Handmade unless stated.
Please note that time frames provided are an estimate due to production schedules.
PREORDER TIME FRAME:
We give an approximate dispatch time frame of between 2-6 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. We do our very best to dispatch Preorders as soon as possible and aim for a 3 week dispatch from date of purchase.
We DO NOT currently offer split orders (sending what is in stock and a preorder placed in the same order) when you place an order, only one shipping payment is required. If you request to have available items available for immediate sending to be posted, an additional postage fee is applicable and only once this payment is made, we will part ship an order.
PLEASE NOTE - All items vary with times, please allow up to 4 weeks before contacting us for an update. Please understand, this delivery time is to our mini warehouse.
HOW WILL I KNOW IF MY ORDER IS ON ITS WAY?
All of our orders are processed via our website. Upon fulfilling your item, you will receive a confirmation email along with tracking information to the email you provided when you made your purchase. Please be sure to check your spam and junk mail to see if there is any information regarding your order.
Please note: We do not send update emails regarding preorders. We send two emails which are the order confirmation email and the email advising that your order has been dispatched.
Cancellation of a preorder is treated as a change of mind condition. If you wish to cancel your order, you will be issued with a store credit or exchange.
Upon ordering from our preorders, you are committing to purchase from Beck A Boo under the mentioned guidelines and agree to above turn around timeframes and conditions of sale.
You also acknowledge there may be delays with orders and have ordered correct sizing to allow for timeframes.
WE DO NOT REFUND PREORDERS.
If you change your mind, we will issue a store credit for the order or product amount.
This also applies to late or delayed orders.
Thank you for reading and please feel free to contact us to clarify anything mentioned above.
We thank you kindly for your patience and understanding.